TM service disruption attributed to multiple fibre cable cut incidents

Following our alert yesterday on the service disruption which affected our unifi, Streamyx, unifi Mobile as well as Wholesale services in Central, Northern, Eastern regions, Sabah and Sarawak since 11:00 p.m, 17 November 2018, we would like to clarify that the disruption was attributed to multiple fibre cable cut incidents due to the ongoing road works by MRT 3rd party contractors in Sentul and Sabak Bernam West Coast Expressway (WSE) contractors in Sabak Bernam.

Our technical team started work on the affected cables as soon as the fault report was lodged.

We would like to update that while the fibre cable cuts repair and replacement works are still underway, we have optimised the network by rerouting traffic and fully restored the services affected at 10:00 a.m. today so that the internet experience is back to normal.

Meanwhile, we have highlighted this issue to the local authority council to prevent this from recurring and we are taking necessary actions against the contractors.

We apologise for any inconvenience caused by this and would like to thank everyone for your patience and understanding during the affected period. Rest assured that the services will be back to normal upon completion of the restoration activities.

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